ABOUT

Business Analyst with a strong track record in requirements gathering, collaboration, and writing documentation for critical software releases in an Agile framework. Adept at using Microsoft 365 products for productivity, and Atlassian tools for project tracking and knowledge management. Skilled in leveraging ERPs to monitor project progress and presenting insights through data visualization tools. Experienced with CRM platforms for customer data management and ITSM tools for tracking incidents, changes, and service requests. Holds a B.S. in Computer Science with practical experience in developing and database management.