ABOUT

Experienced Business Analyst with a strong track record in requirements gathering, cross-functional collaboration, and writing documentation for critical software releases in an Agile framework. Adept at using Microsoft 365 (Word, Excel, PowerPoint, Teams, Outlook) for productivity, and Atlassian tools (Jira, Confluence, Trello) for project tracking and knowledge management. Skilled in leveraging ERPs to monitor project progress, labor, materials, and fleet operations, and presenting insights through data visualization tools. Experienced with CRM platforms like Salesforce for customer data management and ITSM tools like ServiceNow for tracking incidents, changes, and service requests. Background in software development and IT support strengthens communication between business and technical teams. Holds a B.S. in Computer Science with practical experience in software engineering and database management.